RETURN AND REFUND POLICY

Our goal is for customers to be happy with their purchase. But things may not always go as planned. If things don’t go as planned, contact us at support@truewandrer.com and we will do our best to make things right for you.

Return Policy We regret to inform that currently due to lengthy transport services and tough security checks on customs because of COVID19 epidemic, we are not accepting any product returns or product exchanges.

Refund Policy But in case you received any wrong product, damaged product or no product received, you’re eligible to get a compensation for the issue faced. Please send us your grievance via email on support@truewandrer.com with all details. Once True Wandrer confirms that your order has any of the default in accordance with this policy, your credit card or PayPal account will be refunded accordingly.

Only in case, if the Product arrived damaged (majorly damaged and not possible to use as up to its main purpose) or wrong product or no product delivered (lost in transit), then True Wandrer can compensate you by providing a coupon code/gift card (for the same amount paid or with same offer benefits availed, if any) or reshipping the order.

Products with any minor damage (where the product can be used for the main purpose of it) or wrong color delivered or item in transit but delayed can be compensated for a partial refund only.

Refund Procedures: All grievances must be made within 3 days after the Product delivery date (in case, when product delivered). Any complaints related with delivered product issue sent after 3 days from the date of delivery will not be entertained. Complaint and request for a refund can be made after 45 days of placing the order (in case of item in transit but delayed for delivery).

Cancellation Procedures: True Wandrer only accepts cancellation requests sent within the cancellation period (period of 8 hours after placing the order) or before the order has been shipped, whichever is shorter. Only partial refund (50% of the amount paid) will be provided for cancellation of orders in any of the situations mentioned above.

 

NOTE: Please email us with your name and the order number. Attach any photo or video, if required, of the product with issues you're facing. We suggest our dear customers to record an unboxing video to help us providing you the compensation with less efforts.